🧭 Leading Run the Business (RTB) Initiative

Led a multi-regional team to stabilize operations, improve delivery processes, and address critical vulnerabilities in early 2025. Mentored a new hire into a key contributor and enhanced cross-regional accountability.

🧩 Overview

In early 2025, I was appointed to lead the Run the Business (RTB) initiative for the E-Commerce vertical, focused on stabilizing and improving day-to-day operations across our digital platforms. The initiative required assembling a reliable team, streamlining processes, and responding swiftly to critical issues.

👥 Team Composition

2 Offshore Developers – Philippines
2 Offshore Developers – India
1 Local Tester
1 Business Analyst
1 Mobile App Developer – Hired and mentored into a key contributor

🎯 Challenges

Fragmented ownership of operational tasks
Reliance on a single mobile developer
Critical vulnerabilities flagged by Snyk requiring urgent releases
Need for consistent delivery and accountability across time zones

🛠️ Actions Taken

Established clear ownership and reporting lines within the team
Introduced weekly operational reviews and daily syncs across regions
Hired and onboarded a mobile developer, mentoring him into a high-performing team member
Led multiple app releases to address Snyk critical issues within tight timelines
Fostered collaboration between offshore and local teams using tools like Slack, Jira, and Confluence

📈 Outcomes

Improved release velocity and reduced turnaround time for critical fixes
Strengthened mobile app delivery with a more resilient team structure
Enhanced team accountability and cross-regional collaboration
Positive stakeholder feedback on responsiveness and delivery quality

🔍 Reflection

This initiative reinforced the importance of proactive leadership, clear communication, and investing in team growth. Turning a newly hired developer into a core contributor was a highlight, and the rapid response to Snyk issues showcased our agility and commitment to security.